Refund & Warranty Policy

In one line: if an account is invalid, banned or not as described within 24 hours of first login → free replacement, or a refund to your store balance if you prefer; if we cannot deliver, the order is refunded to your balance automatically. Digital goods can't be refunded on a change of mind after delivery.

Last updated: 2026-11-02

1. Covered (replacement or refund)

· An account that is invalid, cannot log in, is banned, or clearly differs from its description — discovered before first login, within 24 hours of delivery;
· Orders we could not deliver (out of stock upstream, API failure, duplicate charge) — refunded to your store balance automatically, no request needed;
· Missing credentials the listing explicitly promised (e.g. 2FA secret, recovery email).

2. Not covered

· Problems found after the 24-hour warranty window;
· Loss caused by you changing the password, email or bindings after first login;
· Bans caused by how you used the account (spam, fraud, violating the target platform's terms);
· Listings explicitly marked as sold without warranty;
· Change of mind, buying the wrong platform.

3. Balance & withdrawals

Store balance can only be spent on the site; it cannot be withdrawn or transferred. Refunds go to your store balance by default (spendable immediately). If you need the money returned to the original payment method (Alipay / WeChat / USDT), contact support and we will handle it manually after verifying the order and payment.

4. How to claim (3 steps)

① Sign in and open My orders;
② Use "Request replacement / Report a problem" on that order, describe what happened (a screenshot helps) and provide what is asked;
③ We verify our delivery record and the account's actual state: replacement first, refund to balance if a replacement isn't possible.

5. Response time

Usually within 24 hours (faster on business days). Verification is based on our delivery records and the account's live state — changing the password before claiming makes verification impossible and falls under section 2.

6. Abuse

Repeated claims on the same account, bulk warranty farming or fabricated reports may be refused, and the accounts involved may be suspended.

7. Where the refund goes & how long

Store balance: instant after verification (visible in your balance history).
Original payment method: initiated manually by support; timing depends on the payment channel (typically 1–5 business days).

8. Relation to the Terms

This page details sections 2 and 3 of our Terms of Use; where they differ, the process described here governs after-sales handling.

9. Contact

Disagree with an outcome? Reach us with your order number via Telegram support · kk@kakshop.com .