Warranty & refund policy

Covered (within 24h of first login)

• The account cannot log in (wrong password / password changed).
• The account was already banned or restricted when you bought it.
• The account differs materially from the listing (region, verification status, 2FA, cookies).

Not covered

• Accounts you have already logged into, changed the password on, or bound your own details to.
• Bans caused by misuse (mass messaging, fraud, bulk automation, abnormal IPs or emulators).
• Later bans triggered by the platform's own risk systems (status changes after login).
• Claims filed after the warranty window has passed.

How to claim

1. Open My Orders → the relevant order → click "Report a problem".
2. Describe the problem in detail (screenshots help).
3. Support verifies it (usually within 2 hours) → once approved: a free replacement account, or the amount refunded to your store balance.